Shipping policy

Shipping Locations

We currently ship within Australia only.

Shipping Rates (Flat Rate)

We use flat-rate shipping to keep checkout simple and transparent.

Standard Shipping
$11.99 flat rate

Express Shipping
$14.99 flat rate

Free Shipping
Free standard shipping is available on orders of $100 or more (after discounts, before shipping).

Some large or bulky items may incur a higher shipping rate. Where applicable, this will be clearly displayed at checkout.

Small Item Letter Shipping (Untracked)

For very small, low-value items (such as icy pole holders), a low-cost untracked letter shipping option may be available at checkout.

  • Flat rate: $5.10

  • Maximum of 8 icy pole holders per order

  • No tracking included

Orders that exceed this limit will automatically require standard parcel shipping.

By selecting this option at checkout, you acknowledge that delivery is untracked and delivery timeframes cannot be guaranteed.

Local Pickup (Free)

Free local pickup is available on selected days and times from:

244A The Terrace
Port Pirie SA 5540

You will receive a notification when your order is ready for collection, along with pickup instructions.

Pickup availability is managed through Shopify and may vary.

Local Delivery

Local delivery is available for orders within the 5540 postcode.

Local delivery will not be scheduled, items will be left in a safe place (e.g. front door) and a delivery notification sent, if this is not suitable please choose another option. If your order cannot be left in a safe place (out of the weather, and not in street view) we will take your order back to the shop, and you will need to organise to pick up or arrange a re delivery, a re delivery fee may apply.

Order Processing

Orders are processed within 1–3 business days, excluding weekends and public holidays.
Processing times may vary during busy periods.

Delivery Timeframes

Shipping timeframes shown at checkout are estimates only and are provided by the carrier.

Once an order has been dispatched, delivery is subject to the carrier’s service and timelines.

If you are unsure of our processing times or need your order within a certain timeframe please contact us before placing your order at hello@hatchandbloomshop.com.au.

Tracking

Tracking is provided for:

  • Standard Shipping

  • Express Shipping

Tracking is not available for letter shipping orders.

Tracking details will be sent once your order has been dispatched, where applicable.

Incorrect Address or Failed Delivery

Please ensure your delivery details are correct at checkout.

We are not responsible for delays, failed delivery, or lost parcels due to incorrect or incomplete address details.

If a parcel is returned to us due to an address error, additional postage fees may apply before re-sending.

Lost or Delayed Parcels

Once an order has been handed to the carrier, delivery is managed by the carrier.

We will assist with enquiries where possible but cannot guarantee replacement or refunds for parcels lost or delayed in transit, except where required under Australian Consumer Law.

Contact Us

For shipping enquiries, please contact: hello@hatchandbloomshop.com.au.

This shipping policy operates in line with Australian Consumer Law and does not limit your consumer rights.